At Luxknead™, we are dedicated to providing you with products that help improve and boost your confience. We believe in the effectiveness of our offerings, so we recommend using our products for a minimum of 30 days to fully experience their benefits. If you’re not satisfied after this period and within our 60-day money-back guarantee, please reach out to us at hello@luxknead.com.
Any changes or cancellations to your order must be made within 24 hours of placing it. After this timeframe, we may not be able to accommodate your request as your order will enter the processing phase. If you do cancel within 24 hours, we will process your refund within 7 business days.
We are confident in our products and encourage you to try them for at least 14 days to experience the full benefits of Luxknead™. If you’re still unhappy and wish to return your items, you may do so after 14 days but within the 60-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, contact our support team by filling out the form on our Contact Us page or emailing us directly at hello@luxknead.com. For a quicker process, please provide your Order Number or the Name and Email Address used for the order.
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging, like dented boxes, is not considered damage if the product inside is in good condition.
If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email us at hello@luxknead.com with a clear photo of the damage. We will determine if you are eligible for a replacement at no cost. Please note that we do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
While we strive to deliver your order promptly, we cannot be held responsible for shipping or delivery delays outside of our control, including those caused by the courier, customs, or other unforeseen factors. If you encounter any issues with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.
It is the customer's responsibility to ensure the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of your order, you will not be entitled to a resend or a refund.
Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version before purchasing and using our products. By purchasing and using Luxknead™ products, customers indicate their acceptance of this Return & Refund Policy.
